UsefulDesk Cancellation and Refund Policy

When first-purchase checkout is available after the original 14-day trial expires, Starter is ₹799 with one active branch, Growth ₹1,499 with one active branch, and Ultimate ₹3,999 with five active branches. These are base plans; paid extra branches are unavailable. The organization owner confirms genuine billing details and the exact offer before paying.

Your quote shows the full software amount and applicable document treatment before payment and lasts 30 minutes. Your term starts after captured payment is verified, and ends one calendar month after that capture event. We do not debit you automatically. New monthly renewals, plan changes, restarts and annual billing are unavailable under this agreement. Contact us before continuing after expiry.

If a payment is captured after its quote expires, conflicts with reviewed facts or cannot be verified, we hold it for review. It does not start paid access or trigger an automatic refund. Contact contact@usefulmade.com before attempting another payment.

You may stop using UsefulDesk. Your current paid access continues until its paid-through date. Stopping alone does not refund that term, and no further term is debited automatically. Sign-in, saved data and support remain available when paid access expires. A separately accepted historical pilot cancellation retains that pilot’s behavior.

Your organization may request one full refund of its first UsefulDesk subscription payment by emailing contact@usefulmade.com. The payment date in the payment’s frozen billing timezone is day 0. Send your request by the end of local day 7. A later payment does not reset this one-per-organization first-payment window.

We acknowledge a request within two business days. If it is eligible, we initiate the refund within two business days after review. Your bank or payment provider controls when the money reaches you. Paid access ends only when a full refund is confirmed; your data, sign-in and support access remain.

There is no routine partial-month refund. We review duplicate or incorrect charges and serious service failures individually, without limiting applicable legal rights. Refunds are reviewed through support; submitting a request does not itself complete a provider refund.

A UsefulDesk refund covers only the UsefulDesk subscription payment. Meta’s WhatsApp messaging charges and fees from your own payment provider for gym-member collections are separate and excluded. Reviewed software invoices and receipts are handled through support; document preparation does not change verified payment or access.

Existing UsefulDesk Starter pilot v1 acceptances retain their original terms and separate renewal/cancellation behavior. See the historical pilot refund policy and pilot Terms. This policy does not rewrite their accepted version or issued documents. A published price or this policy does not itself open checkout; availability is shown in the app.

Write to contact@usefulmade.com. See the UsefulDesk Terms of Service and Privacy Policy.