UsefulDesk
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Know who came in today, and who stopped coming.

Check members in at the desk by name or Member ID. See the visits left on packs, and who has not come in 10 days or more.

Start 14-day trial How UsefulDesk works

A paper register can’t tell you who stopped coming.

Nobody adds up the signatures, so a member who stops coming is noticed too late.

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How it works in UsefulDesk

  1. Check members in

    Search by name or Member ID and press Check member in. Check them out when they leave.

  2. Keep their usual time

    Note the time each member usually comes, so the day’s register is grouped by when people arrive.

  3. Count visits and sessions

    Plans with a visit limit and session packs count down with each visit. Members with two or fewer sessions left are easy to find for a reminder.

  4. Call the ones who stopped

    At risk lists members whose last visit was 10 or more days ago, and those who joined but never checked in.

What changes at the front door.

The register starts telling you things.

  1. The evening rush

    Search a name or Member ID and check the member in. The day’s register groups people by the time they usually come.

  2. A PT pack is running low

    Members with two or fewer sessions left are easy to find, so they hear about renewing before their last session, not after.

  3. A regular stops coming

    At risk shows members whose last visit was 10 or more days ago, while a call can still bring them back.

  4. Someone joined and never came

    At risk also lists members who joined but never checked in, the easiest members to lose.

At a glance

Check-in
At the desk, by name or Member ID, on a computer or a phone
Register
Present and absent members for any day, with each member’s usual time
Limits
Visit-limited plans and session packs count down
At risk
Last visit 10 or more days ago, or never checked in
Automatic message
A friendly WhatsApp message after six days without a visit, if you turn it on
On the Today screen
Members at risk, next to fees to collect and memberships ending in the next 7 days
Included in
Every plan

How to keep members coming back.

Attendance is the earliest sign of a renewal at risk.

  • Look at last visits every week

    Members who stop coming rarely say so. A weekly look at who hasn’t been in for ten days catches them while a call still helps.

  • Call, don’t only message

    A message after a few days away is a nudge. A short call from someone they know at the desk is often what brings a member back.

  • Watch the first weeks

    Check that every new member has actually come in during their first week, and call the ones who haven’t.

  • Count sessions out loud

    For PT packs and visit-limited plans, tell members how many sessions are left a little before the end, so renewing is their idea, not a surprise.

Questions

How do members check in?

Your desk checks them in on UsefulDesk, from the reception computer or a phone, by searching their name or Member ID.

How do visit limits work?

Each check-in counts one visit. UsefulDesk shows how many sessions are left on a pack and when a member goes over their plan’s visit limit.

Can UsefulDesk message members who stop coming?

Yes, if you turn on Missed gym visits in Automated messages. It sends a friendly message on day six without a visit and once more six days later, then gives the owner a follow-up. It needs your WhatsApp number connected and the message approved by Meta.

Who can change attendance?

Owners, admins and staff can check members in and out. View-only logins cannot.

Can I see who came on an earlier day?

Yes. The register shows present and absent members for any day you choose.

Do PT packs and session packs work?

Yes. Sell a session pack or a plan with a visit limit, and each check-in counts down one session. Members with two or fewer left are easy to find.

Try it on your own members.

Fourteen days free. Import your member list as a CSV or Excel file, or let us set it up for you, free.

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