UsefulDesk
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Every enquiry in one list, with a next step.

Enquiries from your Facebook ads, your enquiry form, WhatsApp and the desk, in one list. Turn one into a member with one button. Facebook ads need your Facebook Page connected in Settings.

Start 14-day trial How UsefulDesk works

Enquiries arrive everywhere and get followed up nowhere.

Ad forms, WhatsApp messages and walk-ins sit in different places, and the warm ones go cold.

  • Approved Meta Tech Provider
  • Razorpay Technology Partner
  • 14 days free, no card
  • 24/7 support on WhatsApp

How it works in UsefulDesk

  1. Enquiries arrive by themselves

    Leads from your Facebook lead ads and your enquiry form land in Leads on their own, marked Auto · Meta or Auto · Form. A new number that messages your gym on WhatsApp is added too.

  2. Add the rest at the desk

    Add walk-ins and phone enquiries yourself, with where they came from, such as Walk-in, Referral or Instagram. Or import a list from a file.

  3. Move them along

    Move each lead across New, Contacted, Interested and Trial booked, or mark them Not joining. Give the follow-up an owner and a due date.

  4. Make them a member

    When they join, press Convert to member and sell the plan. Their chats and notes stay on the same record.

What changes when an enquiry comes in.

From the first message to the first visit, nobody is forgotten.

  1. A Facebook ad form filled in at midnight

    The enquiry is in Leads in the morning, marked Auto · Meta, with its enquiry note, ready for a call.

  2. A walk-in asks about prices

    Add them at the desk with Walk-in as the source, give the follow-up to whoever will call, and choose the day.

  3. A trial session is booked

    Move them to Trial booked, so everyone on the desk knows who is coming in and who should greet them.

  4. Month end

    Reports show how many enquiries joined, by source and by staff member, so you know where new members come from.

At a glance

Where enquiries come from
Facebook lead ads, your enquiry form, WhatsApp, and the ones you add yourself
Stages
New, Contacted, Interested, Trial booked, Not joining
Views
A table and a board
Ownership
Each lead can have an owner; staff can ask to hand a lead to someone else
Enquiry form
A link you can share anywhere, with your own permission message
Ad results
Enquiries from ads, how many joined, and money earned for every ₹1 spent, from the ad spend you record as a Marketing expense
Reports
Enquiries who joined, by source and staff member, with CSV export
Included in
Every plan

How to follow up gym enquiries.

What turns more enquiries into members, with or without software.

  • Call the same day

    An enquiry is warmest in the first hours. Decide who calls new enquiries, and when, before your ads go live.

  • Ask where they heard about you

    Record the source of every enquiry, walk-ins included. After a month you can see whether ads, referrals or Instagram are worth what they cost.

  • Offer a visit, not just a price

    A trial session tells someone more than a price list. Book it, and follow up the day after.

  • Close the ones who won’t join

    Mark them as not joining, with the reason. The list stays honest, and the reasons show what puts people off.

Questions

How do Facebook lead ads reach UsefulDesk?

Connect your Facebook Page in Settings, under Enquiry form & ads. New lead form entries then arrive in Leads by themselves, each with an enquiry note.

Can I message a lead on WhatsApp straight away?

Only once they have agreed to hear from you on WhatsApp. Your enquiry form asks for that permission in your own words; a Facebook lead form does not give it by itself.

Can I change the stages?

Yes. You can rename the stages and the sources to match how your gym works.

What happens when a lead joins?

Press Convert to member and sell the plan. The same record becomes a member, with their chats and notes kept.

Can I see which ads bring in members?

Yes. The Business tab shows enquiries from ads, how many joined, and the money earned for every ₹1 spent. Ad spend is what you record as a Marketing expense.

Can I add enquiries from a list?

Yes. Import a file of enquiries, or add them one by one at the desk with where they came from.

Try it on your own members.

Fourteen days free. Import your member list as a CSV or Excel file, or let us set it up for you, free.

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