UsefulDesk Cancellation and Refund Policy

• Starter: ₹799/month or ₹7,990 a year, for 1 active branch.
• Growth: ₹1,499/month or ₹14,990 a year, for up to 5 active branches.
• Ultimate: ₹3,999/month or ₹39,990 a year, for up to 15 active branches.

You can buy Growth and Ultimate, not only Starter. The app shows the plans you can pick. Paid extra branches are not available. GST is not charged, because UsefulMade is not registered for GST.

Each payment is a one-time payment for 1 calendar month or 1 calendar year. Before you pay, the app shows the full amount. That price lasts 30 minutes. Your paid period starts when we confirm your payment. It ends 1 calendar month or 1 calendar year later. We take money automatically only if the gym owner turns on UsefulDesk AutoPay. AutoPay is for monthly plans. A yearly plan is paid by hand once a year.

We hold a payment for review if it arrives late, does not match the price you saw, or we cannot confirm it. A held payment does not start paid access. It is not refunded automatically. Contact contact@usefulmade.com before you try to pay again.

Renew plan opens 7 days before your paid month ends, or 30 days before your paid year ends. When you renew, you pick 1 month or 1 year. If you pay before the end, your next period starts when the current period ends. If you pay after the end, your new period starts when we confirm the payment. You can pay for at most 1 period ahead. A renewal payment is not refunded as a routine. The first yearly payment has its own refund, below.

• Move up: you pay only the price difference for the days left in your paid period. A part of a day counts as 1 day left. We round down to whole rupees. The higher plan starts when we confirm that payment. This payment is not refunded as a routine.
• Move down: the lower plan starts when your paid period ends. We do not refund the price difference. Your next payment is at the lower price. You can undo a move down before your paid period ends.

Cancel plan saves your choice to stop. Cancelling never charges you. You keep access until your paid period ends. Then the app locks, like any unpaid month. Cancelling does not refund the days left. Keep plan undoes the cancel any time before your paid period ends. You can also pay again later.

If you just stop using UsefulDesk, your paid access still runs to the end of your paid period. Stopping alone does not give a refund. Sign-in, saved data and support stay available after paid access ends.

Your organization can get 1 full refund of its first UsefulDesk payment. Email contact@usefulmade.com to ask. The payment day is day 0, in the billing time zone saved with the payment. Send your request by the end of local day 7. A later payment does not start this window again. Each organization gets this refund only once.

We reply within 2 business days. If the refund is allowed, we start it within 2 business days after our review. Your bank or payment provider decides when the money reaches you. A full refund ends paid access when it is confirmed. Your data, sign-in and support stay.

There is no routine refund for part of a month. We look at each double charge, wrong charge or serious service failure on its own. This does not limit your legal rights. Asking for a refund does not by itself complete a refund.

Your organization can also get 1 full refund of its first yearly payment, even after months on a monthly plan. Email contact@usefulmade.com to ask. The yearly payment day is day 0, in the billing time zone saved with the payment. Send your request by the end of local day 7. We reply within 2 business days. If the refund is allowed, we start it within 2 business days after our review. Each organization gets this refund only once.

This refund is not available once your organization starts or makes any other UsefulDesk payment after the yearly one. If a yearly renewal also moved your plan down, support reviews the request by hand.

If the year was paid ahead and has not started, the refund takes that year back. Paid access ends when your current paid month ends. If the year has started, or it was your organization’s first UsefulDesk payment, paid access ends when the refund is confirmed.

There is no refund for part of a year after day 7. Cancel plan keeps your access until your paid year ends.

A UsefulDesk refund covers only your UsefulDesk payment. Meta’s charges for WhatsApp messages are separate. So are the fees of your own payment provider for member payments. We send UsefulDesk invoices and receipts through support. Preparing a document does not change a confirmed payment or your access.

• A payment made under UsefulDesk monthly v4 keeps those terms. Read the v4 refund policy and the v4 Terms.
• A payment made under UsefulDesk monthly v3 keeps those terms. Read the v3 refund policy and the v3 Terms.
• A payment made under UsefulDesk monthly first-purchase v2 keeps those terms. Read the v2 refund policy and the v2 Terms.
• Acceptances under UsefulDesk Starter pilot v1 keep their own terms and cancel rules. Read the pilot refund policy and the pilot Terms.
• This policy does not change any invoice or receipt we have already issued. A price on this page does not open payment by itself. The app shows what you can buy.

Write to contact@usefulmade.com. See the UsefulDesk Terms of Service and Privacy Policy.