UsefulDesk Terms of Service

These Terms of Service (“Terms”) govern your access to and use of UsefulDesk (the “Service”), operated by UsefulMade (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

UsefulDesk is a customer-relationship tool for gyms and fitness businesses that connects to the WhatsApp Business API to help you manage members and leads, send renewal and payment reminders, run a shared inbox, and collect payments. Features may change, improve, or be discontinued over time.

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for all activity under your account.
• You are responsible for keeping your login credentials secure. Notify us promptly of any unauthorized use.
• The Service is intended for business use by gym and fitness operators, not for personal or consumer use.

The Service sends messages through the WhatsApp Business API on your behalf. You are solely responsible for:

• Obtaining valid opt-in consent from every contact before messaging them, as required by WhatsApp and applicable law.
• Complying with the WhatsApp Business Messaging Policy, the WhatsApp Business Solution Terms, and all Meta platform policies.
• The content of the messages you send and the accuracy of the contact data you upload.
• Having a lawful basis to process and message the members and leads in your account.

We may suspend or terminate your access if your use violates Meta’s policies or exposes our platform or WhatsApp Business Account to risk.

You agree not to:

• Send spam, unsolicited messages, or content that violates WhatsApp policy or applicable law.
• Upload contact data you do not have the right to process.
• Use the Service for unlawful, harmful, deceptive, or abusive purposes.
• Attempt to breach, probe, or disrupt the Service’s security, or access data that is not yours.
• Resell or provide the Service to third parties except as expressly permitted.

This first-purchase agreement is UsefulDesk monthly first-purchase v2. After the original 14-day trial expires, an eligible organization owner can review a first monthly base-plan purchase when checkout is available: Starter ₹799 with one active branch, Growth ₹1,499 with one active branch, or Ultimate ₹3,999 with five active branches. The owner must provide and confirm genuine billing details for every active branch and accept the exact offer. Only active branches count; archiving preserves their history. Paid extra branches are unavailable in this release.

The quote shows the full software amount and applicable document treatment before payment and lasts 30 minutes. Paid access starts after captured payment is verified, for one calendar month from the capture event. We do not debit you automatically. Your gym’s WhatsApp setup, membership plans and own Razorpay account are separate from purchasing UsefulDesk. WhatsApp sending still requires a connected WhatsApp Business account and approved templates; gym-member payment links and AutoPay require your own ready Razorpay account.

New monthly renewals, upgrades, downgrades, restarts and annual billing are unavailable under this agreement. Contact contact@usefulmade.com before continuing after the paid-through date or changing your plan. If you stop using the Service, current paid access continues to its paid-through date; stopping alone does not refund that term. Sign-in, saved data and support remain available when paid access expires.

A late, conflicting or unverified capture is held for review without granting paid access or triggering an automatic refund. Contact us before attempting another payment. First-payment refunds follow the Cancellation and Refund Policy: one full first-payment refund per organization, requested through the end of local day 7 in the payment’s frozen billing timezone, with payment date as day 0. We acknowledge a request within two business days and, if eligible, initiate the refund within two business days after review. Provider or bank processing time is separate. Confirmed full refunds end paid access while preserving data, sign-in and support.

UsefulDesk software payments to UsefulMade are separate from payments your gym collects from members. Meta messaging charges and the gym’s payment-provider collection fees are separate and are excluded from a UsefulDesk software refund. Reviewed software invoices and receipts are issued through our support process; this agreement does not promise an automatic document email or in-app download. The supported treatment is an ordinary commercial invoice and receipt for an unregistered supplier, with GST not charged, subject to the exact reviewed offer and supported billing geography.

A published price or this agreement does not itself open checkout. Availability is shown in the app. Existing acceptances under UsefulDesk Starter pilot v1 retain their original terms and separate renewal behavior; the historical pilot Terms and pilot refund policy remain available. This agreement does not replace their accepted version or change already issued documents.

Your use of the Service is also governed by our Privacy Policy, which explains what data we process and who we share it with. You retain ownership of your account data and your contacts’ data. You grant us the limited rights needed to operate the Service for you.

The Service, including its software, design, and content (excluding your data), is owned by UsefulMade and protected by applicable law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse-engineer, or create derivative works from the Service.

The Service integrates with third parties (including Meta / WhatsApp, Supabase, Vercel, Razorpay, and optionally AI providers you connect with your own key). Your use of those integrations may be subject to their terms. We are not responsible for third-party services outside our control.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that message delivery via WhatsApp will always succeed, as delivery depends on Meta and factors outside our control.

To the maximum extent permitted by law, UsefulMade will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months before the claim.

• You may stop using the Service and delete your account at any time from Settings → Members → Delete account, which permanently erases your account data.
• We may suspend or terminate your access if you breach these Terms, violate Meta’s policies, or if required by law.
• Sections that by their nature should survive termination (e.g., intellectual property, disclaimers, limitation of liability) survive.

We may update these Terms. Material changes will be reflected by the effective date above. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of India, and any disputes are subject to the courts of India.

UsefulMade, India contact@usefulmade.com