UsefulDesk Terms of Service

These Terms of Service (“Terms”) govern your access to and use of UsefulDesk (the “Service”), operated by UsefulMade (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

UsefulDesk is a customer-relationship tool for gyms and fitness businesses that connects to the WhatsApp Business API to help you manage members and leads, send renewal and payment reminders, run a shared inbox, and collect payments. Features may change, improve, or be discontinued over time.

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for all activity under your account.
• You are responsible for keeping your login credentials secure. Notify us promptly of any unauthorized use.
• The Service is intended for business use by gym and fitness operators, not for personal or consumer use.

The Service sends messages through the WhatsApp Business API on your behalf. You are solely responsible for:

• Obtaining valid opt-in consent from every contact before messaging them, as required by WhatsApp and applicable law.
• Complying with the WhatsApp Business Messaging Policy, the WhatsApp Business Solution Terms, and all Meta platform policies.
• The content of the messages you send and the accuracy of the contact data you upload.
• Having a lawful basis to process and message the members and leads in your account.

We may suspend or terminate your access if your use violates Meta’s policies or exposes our platform or WhatsApp Business Account to risk.

You agree not to:

• Send spam, unsolicited messages, or content that violates WhatsApp policy or applicable law.
• Upload contact data you do not have the right to process.
• Use the Service for unlawful, harmful, deceptive, or abusive purposes.
• Attempt to breach, probe, or disrupt the Service’s security, or access data that is not yours.
• Resell or provide the Service to third parties except as expressly permitted.

This agreement is UsefulDesk monthly v4. It covers paying UsefulMade for UsefulDesk, one month at a time.

Plans and prices

• Starter: ₹799/month, for 1 active branch.
• Growth: ₹1,499/month, for up to 5 active branches.
• Ultimate: ₹3,999/month, for up to 15 active branches.

You can buy Growth and Ultimate, not only Starter. When you first pay, the app shows the plans you can pick that day. Later, you can move up to Growth or Ultimate with Change plan. Only active branches count. Archiving a branch keeps its history. Paid extra branches are not available. GST is not charged, because UsefulMade is not registered for GST.

How you pay

• Each payment is a one-time payment for 1 calendar month.
• We take money automatically only if the gym owner turns on UsefulDesk AutoPay. Until then, you make every payment yourself. If we offer AutoPay, we will show its rules before you turn it on.
• Only the gym owner can pay for, change, renew or cancel the plan.
• Before the first payment, the owner gives true billing details for every active branch.
• Before you pay, the app shows the full amount. That price lasts 30 minutes.
• Your paid month starts when we confirm your payment. It ends 1 calendar month later.
• We do not ask for a new payment while another payment is still being checked.

Renew plan

• Renew plan opens 7 days before your paid month ends.
• If you pay before the end, your next month starts when the current month ends. You do not lose a day or pay for a day twice.
• If you pay after the end, your new month starts when we confirm the payment. You do not pay for the days when the app was locked.
• You can pay for at most 1 month ahead.

Move up to a higher plan

• Use Change plan to move up from Starter to Growth or Ultimate, or from Growth to Ultimate.
• You pay only the price difference for the days left in your paid month. The higher plan starts when we confirm that payment.
• We work it out like this: monthly price difference × days left ÷ days in your paid month. A part of a day counts as 1 day left. We round down to whole rupees, so you never pay paise.
• For example, Starter to Growth costs ₹700 more each month. With 15 of 30 days left, you pay ₹350.
• Your paid month still ends on the same day. From the next month, you pay the full price of the higher plan.

Move down to a lower plan

• A move down starts when your paid month ends. You keep your current plan until then.
• We do not refund the price difference.
• Your next payment is at the lower price.
• If the lower plan allows fewer branches, archive the extra active branches first. Growth allows up to 5 active branches.
• You can undo a move down any time before your paid month ends.

Cancel plan and Keep plan

• Cancel plan saves your choice to stop. Cancelling never charges you.
• After you cancel, Renew plan is hidden and we stop our reminders to pay for UsefulDesk.
• You keep access until your paid month ends. Then the app locks, like any unpaid month.
• Keep plan undoes the cancel any time before your paid month ends. You can also pay again later.
• Cancelling does not refund the days left.
• You can tell us why you cancel. Only the UsefulDesk team can read it. Your staff cannot.

When paid access ends

If you stop using UsefulDesk, your paid access still runs to the end of your paid month. Stopping alone does not give a refund. Sign-in, saved data and support stay available after paid access ends.

Payments we hold

We hold a payment for review if it arrives late, does not match the price you saw, or we cannot confirm it. A held payment does not start paid access. It is not refunded automatically. Contact contact@usefulmade.com before you try to pay again.

Refunds

Refunds follow the Cancellation and Refund Policy. In short: your organization can get 1 full refund of its first UsefulDesk payment. Ask by the end of local day 7. The payment day is day 0, in the billing time zone saved with the payment. We reply within 2 business days. If the refund is allowed, we start it within 2 business days after our review. Your bank or payment provider then takes its own time. A full refund ends paid access, but your data, sign-in and support stay. Renewals, plan changes and other later payments are not refunded as a routine.

Other charges and documents

• Paying UsefulMade for UsefulDesk is separate from the fees your gym collects from its members.
• Meta’s charges for WhatsApp messages are separate. So are the fees of your own payment provider. A UsefulDesk refund does not cover them.
• Your WhatsApp setup, membership plans and your own Razorpay account are separate from buying UsefulDesk. Sending on WhatsApp needs a connected WhatsApp Business account and approved message templates. Payment links and AutoPay for your members’ fees need your own ready Razorpay account.
• We send UsefulDesk invoices and receipts through support. You may not get them by email or in the app automatically. Each is an ordinary invoice and receipt from a supplier not registered for GST, with no GST charged.

Earlier agreements

• A price on this page does not open payment by itself. The app shows what you can buy.
• A payment made under UsefulDesk monthly v3 keeps those terms. Read the v3 Terms and the v3 refund policy. Your next renewal or plan change follows these Terms once you accept them in the app.
• A payment made under UsefulDesk monthly first-purchase v2 keeps those terms. Read the v2 Terms and the v2 refund policy. Your next renewal or plan change follows these Terms once you accept them in the app.
• Acceptances under UsefulDesk Starter pilot v1 keep their own terms and renewal rules. Read the pilot Terms and the pilot refund policy.
• This agreement does not change any invoice or receipt we have already issued.

Your use of the Service is also governed by our Privacy Policy, which explains what data we process and who we share it with. You retain ownership of your account data and your contacts’ data. You grant us the limited rights needed to operate the Service for you.

The Service, including its software, design, and content (excluding your data), is owned by UsefulMade and protected by applicable law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse-engineer, or create derivative works from the Service.

The Service integrates with third parties (including Meta / WhatsApp, Supabase, Vercel, Razorpay, and optionally AI providers you connect with your own key). Your use of those integrations may be subject to their terms. We are not responsible for third-party services outside our control.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that message delivery via WhatsApp will always succeed, as delivery depends on Meta and factors outside our control.

To the maximum extent permitted by law, UsefulMade will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months before the claim.

• You may stop using the Service and delete your account at any time from Settings → Members → Delete account, which permanently erases your account data.
• We may suspend or terminate your access if you breach these Terms, violate Meta’s policies, or if required by law.
• Sections that by their nature should survive termination (e.g., intellectual property, disclaimers, limitation of liability) survive.

We may update these Terms. Material changes will be reflected by the effective date above. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of India, and any disputes are subject to the courts of India.

UsefulMade, India contact@usefulmade.com