UsefulDesk Cancellation and Refund Policy

• Starter: ₹799/month, for 1 active branch.
• Growth: ₹1,499/month, for 1 active branch.
• Ultimate: ₹3,999/month, for up to 5 active branches.

You can buy Growth and Ultimate, not only Starter. The app shows the plans you can pick. Paid extra branches are not available. GST is not charged, because UsefulMade is not registered for GST.

Each payment is a one-time payment for 1 calendar month. Before you pay, the app shows the full amount. That price lasts 30 minutes. Your paid month starts when we confirm your payment. It ends 1 calendar month later. We take money automatically only if the gym owner turns on UsefulDesk AutoPay.

We hold a payment for review if it arrives late, does not match the price you saw, or we cannot confirm it. A held payment does not start paid access. It is not refunded automatically. Contact contact@usefulmade.com before you try to pay again.

Renew plan opens 7 days before your paid month ends. If you pay before the end, your next month starts when the current month ends. If you pay after the end, your new month starts when we confirm the payment. You can pay for at most 1 month ahead. A renewal payment is not refunded as a routine.

• Move up: you pay only the price difference for the days left in your paid month. A part of a day counts as 1 day left. We round down to whole rupees. The higher plan starts when we confirm that payment. This payment is not refunded as a routine.
• Move down: the lower plan starts when your paid month ends. We do not refund the price difference. Your next payment is at the lower price. You can undo a move down before your paid month ends.

Cancel plan saves your choice to stop. Cancelling never charges you. You keep access until your paid month ends. Then the app locks, like any unpaid month. Cancelling does not refund the days left. Keep plan undoes the cancel any time before your paid month ends. You can also pay again later.

If you just stop using UsefulDesk, your paid access still runs to the end of your paid month. Stopping alone does not give a refund. Sign-in, saved data and support stay available after paid access ends.

Your organization can get 1 full refund of its first UsefulDesk payment. Email contact@usefulmade.com to ask. The payment day is day 0, in the billing time zone saved with the payment. Send your request by the end of local day 7. A later payment does not start this window again. Each organization gets this refund only once.

We reply within 2 business days. If the refund is allowed, we start it within 2 business days after our review. Your bank or payment provider decides when the money reaches you. A full refund ends paid access when it is confirmed. Your data, sign-in and support stay.

There is no routine refund for part of a month. We look at each double charge, wrong charge or serious service failure on its own. This does not limit your legal rights. Asking for a refund does not by itself complete a refund.

A UsefulDesk refund covers only your UsefulDesk payment. Meta’s charges for WhatsApp messages are separate. So are the fees of your own payment provider for member payments. We send UsefulDesk invoices and receipts through support. Preparing a document does not change a confirmed payment or your access.

• A payment made under UsefulDesk monthly first-purchase v2 keeps those terms. Read the v2 refund policy and the v2 Terms.
• Acceptances under UsefulDesk Starter pilot v1 keep their own terms and cancel rules. Read the pilot refund policy and the pilot Terms.
• This policy does not change any invoice or receipt we have already issued. A price on this page does not open payment by itself. The app shows what you can buy.

Write to contact@usefulmade.com. See the UsefulDesk Terms of Service and Privacy Policy.